PRACTICE ZERO TOLERANCE POLICY
This practice considers aggressive behaviour to be any personal abusive or aggressive
comments, bad language, physical contact or aggressive gestures.
No abuse to staff is acceptable whether verbal or physical. All abuse will be reported to the practice manager
who will keep a log of all incidents.
Any physical abuse to a member of staff will be reported to the
Confidentiality is extremely important in our line of work. Our practice
has very tight guidelines and confidentiality procedures to ensure we do not breach
such an important matter. If you would like to discuss any matter away from the
reception area our receptionist will accompany you to a suitable area where you
will feel more comfortable discussing such delicate matters.
FREEDOM OF INFORMATION – PUBLICATION SCHEME
The Freedom of Information Act (Scotland) 2002 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This scheme is available from reception or via the gateway on our Home Page.
PATIENT RIGHTS AND RESPONSIBILITIES
All patients registered with
our practice have certain rights and responsibilities. These range from our standards
of care to you and how we communicate and respond to your needs. It also allows
patients to access NHS services and advises on how to do this. Should you have
any queries you can contact us on 0141 531 6060.
oyal College Of General Practitioners ACCREDITATION
The practice of Dr Bruce and Dr Friel has been awarded the RCGP Accreditation Award. That attests that we demonstrate quality
services and team development which are designed to ensure our practice meets
the needs of Clinical Governance within today's General Practice ethos.
GREATER GLASGOW PRIMARY CARE NHS TRUST
The Trust is based at:
Gartnavel Royal Hospital
Great Western Road
GLASGOW G12 0XH
Telephone: 0141 211 3600
YOUR PERSONAL HEALTH INFORMATION
To provide you with the care you need, we keep a record of the details of your consultations, illnesses, tests, prescriptions and other treatments that have been recorded by everyone involved in your care and treatment eg GP, practice nurse or health visitor. This information may be stored on our computer system or manually in your notes by practice staff.
We sometimes disclose some of your personal health information with other organisations involved in your care. For example, when your GP refers you to a specialist at the hospital we will send relevant details about you in the referral letter and receive information about you from them. Our practice also participates in regional and national programmes such as the cervical cytology screening service and your name, address, date of birth and health number will be given to them in order to send an invitation to you.
We need to use some of your personal health information for administrative purposes. In order to receive payment for services provided to you, we have to disclose basic details about you to the NHS Board responsible for this area and to the Common Services Agency for the Scottish Health Service. These organisations have a role in protecting public funds and are authorised to check that payments are being properly made. We are required to co-operate with these checks and the disclosure of your data is a necessary part of our provision of healthcare services.
Sometimes, we may participate in studies that are designed to improve the way services are provided to you or to check that our performance meets required standards and benchmarks. Whenever we take part in activities such as these, we will ensure that as far as possible any details that may identify you are not disclosed.
We are sometimes involved in health research and the teaching of student nurses, doctors and other health professionals. We will not use or disclose your personal health information for these purposes unless you have been informed beforehand and given your consent for us to do so.
Where you need a service jointly provided with a local authority we will seek your permission before giving them your details.
Sometimes we are required by law to pass on information, eg the notification of births and deaths and certain diseases or crimes to the government is a legal requirement.