Rutherglen Primary Care Centre

PRACTICE ZERO TOLERANCE POLICY

This practice considers aggressive behaviour to be any personal abusive or aggressive comments, bad language, physical contact or aggressive gestures.

No abuse to staff is acceptable whether verbal or physical. All abuse will be reported to the practice manager who will keep a log of all incidents.

Any physical abuse to a member of staff will be reported to the Police.

CONFIDENTIALITY

Confidentiality is extremely important in our line of work. Our practice has very tight guidelines and confidentiality procedures to ensure we do not breach such an important matter. If you would like to discuss any matter away from the reception area our receptionist will accompany you to a suitable area where you will feel more comfortable discussing such delicate matters.

FREEDOM OF INFORMATION – PUBLICATION SCHEME

The Freedom of Information Act (Scotland) 2002 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This scheme is available from reception or via teh gateway on our Home Page.

Patient Rights And Responsibilities

All patients registered with our practice have certain rights and responsibilities. These range from our standards of care to you and how we communicate and respond to your needs. It also allows patients to access NHS services and advises on how to do this. Should you have any queries you can contact us on 0141 531 6060.

The practice of Dr Bruce and Dr Friel has been awarded the RCGP Accreditation Award. That attests that we demonstrate quality services and team development which are designed to ensure our practice meets the needs of Clinical Governance within today's General Practice ethos.

GREATER GLASGOW PRIMARY CARE NHS TRUST

The Trust is based at:

Gartnavel Royal Hospital
1055 Great Western Road
GLASGOW G12 0XH

Telephone: 0141 211 3600